Frequently Asked Questions
What sizes do SMART-TARPĀ® come in?
Smart-Tarp is available in a standard 10’x10′ size, designed to adjoin or overlap, providing ampleĀ roofĀ coverage
Can I get a tarp of a custom size?
Are the tarps waterproof?
Yes. Smart-Tarp is designed to be fully waterproof, providing excellent damaged roof temporary solution against rain, snow, and other harsh elements.
What materials are used in Smart Tarps?
The SMART-TARPĀ® Self-Adhering Roof-Tarp is made of 7 ML virgin resin polyethylene with flame-retardant and UV protection, adhesive strip around the perimeter, and is designed to withstand UV degradation for at least one year with a three-year storage shelf life.
Do you offer branded tarps for businesses?
Yes, we offer branded tarps that can feature your business logo or other custom designs. This is an excellent way to create brand impressions and loyalty. Please see the Add Your Logo section for more details.
Are there any specific care instructions for the tarp?
Store unused tarps in a cool, dry location. The tarps offer a 3-year shelf life when stored correctly.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via Direct Bank, or ACH.
Is my payment information secure?
Yes, payment information is triple-encrypted and processed using SSL protocols.
Can I place a bulk order?
Absolutely! Please contact our sales team for more details and a custom quote to become our new partner/vendor discount.
Can I order branded tarps in bulk?
Yes, we specialize in bulk orders of branded tarps. Contact our customer service team for pricing and customization options.
What is your policy on price matching?
Where do you ship to?
How much does shipping cost?
How long will it take to receive my order?
Can I track my order?
What if my order is delayed?
Do you offer expedited shipping?
Do you offer in-store pickup?
What is your return policy?
Unopened, unused tarps may be returned with a 15% restocking fee. Please contact customer support for an RMA and return instructions. For other types of returns, please check out our Refund Policy for more details.
How do I return an item?
Will I be refunded for shipping charges on returned items?
Do you offer a warranty?
Do you offer technical support for tarp installation or usage?
What should I do if I have a problem with my order?
Thank you for exploring our FAQ! Your engagement helps us improve. If you need more help or have feedback, weāre here for you.