Resources

Order Approval and Leading Time:

Artwork Proof Approval: 

  • To place an order for a customized roof tarp, full payment is required upfront. Once your payment is confirmed, our team will promptly assess your submitted artwork. You will receive artwork proof via email for your approval within 24-48 business hours. 
  • Please review the artwork proof carefully. This proof will show the placement and design of your logo on the tarp. 
  • You must approve the artwork proof via DocuSign.  

 

Lead Time: 

  • The lead time for your custom roof tarp is up to 15 days.  
  • Lead time will begin once we receive your artwork proof approval via Docusign. 

 

Shipping Details 


Shipping Method: 

  • All orders are shipped using reliable courier services to ensure your custom roof tarps arrive safely and promptly. 
  • Tracking information will be provided once your order has been shipped. 

 

Delivery Time:

  • Delivery times may vary depending on your location and the chosen shipping method. 
  • Please allow additional time for shipping after the 15-day production lead time. 

 

No Refunds and No Returns Policy 

Final Sale: 

  • Once you have approved the artwork proof, your order is considered final. 
  • Due to the customized nature of these products, we do not offer refunds or accept returns after the proof has been approved and production has begun. 

 

Quality Assurance: 

  • We are committed to providing high-quality custom roof tarps. If you encounter any issues with the print quality or the tarp itself, please get in touch with our customer service team immediately for assistance. 

 

Customer Service 

If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service team at sales@smart-tarp. We are here to help and ensure your complete satisfaction with our products. 

 By placing an order, you agree to the terms of this shipping policy. 

Thank you for choosing SMART-TARPĀ® for your custom roof tarp needs. We appreciate your business and look forward to serving you. 

At SMART-TARPĀ®, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website
selfadheringtarps.com and use our services.

Information We Collect

Personal Information:
When you create an account, place an order, or subscribe to our newsletter, we collect personal information such as your name, email address, phone number, and billing/shipping address.
For payment processing, we collect credit card information or other payment details.

Non-Personal Information:
We collect non-personal information such as browser type, IP address, device type, and operating system through cookies and similar tracking technologies to enhance your browsing experience.

How We Use Your Information

To Process Orders:
We use your personal information to process and fulfill your orders, including sending order confirmations, shipping notifications, and providing customer support.

To Improve Our Services:
We use non-personal information to analyze website usage, monitor website performance, and improve our services and website functionality.

Marketing and Communications:
With your consent, we may use your email address to send promotional materials, special offers, and newsletters. You can opt out of these communications at any time by following the unsubscribe link in the email.

Security:
We use the information we collect to detect and prevent fraud, unauthorized access, and other security issues.

How We Protect Your Information

We implement a variety of security measures, including encryption and secure socket layer (SSL) technology, to ensure the safety of your personal information.
We restrict access to your personal information to authorized personnel only and require them to maintain the confidentiality of this information.

Sharing Your Information

Third-Party Service Providers:
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements:
We may disclose your information if required by law or in response to a subpoena, court order, or other legal processes.

Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Your Choices and Rights

Access and Correction:
You have the right to access and update your personal information by logging into your account or contacting us directly.
Deletion:
You can request the deletion of your personal information by contacting our customer service team. Please note that we may retain certain information as required by law or for legitimate business purposes.
Opt-Out:
You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the email or by contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the date of the last revision. Your continued use of our website constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
SMART-TARPĀ® Customer Service
sales@selfadheringtarps.com

Thank you for trusting SMART-TARPĀ® with your personal information. We are committed to protecting your privacy and providing a safe and secure shopping experience.

At SMART-TARPĀ®, we are committed to providing high-quality products that meet your needs. Our ā€œFree of Defectsā€ policy ensures that you receive a product that is free from manufacturing defects. We understand that issues may arise, and we aim to address them promptly and efficiently.

Eligibility for Returns
Our return policy covers only items with manufacturing defects. Please note the following:
Returns are accepted if the item is found to have a manufacturing defect.
Returns due to installation errors, misuse, or other reasons unrelated to product quality may not be accepted.
The return request must be initiated within 30 days of receiving the item.
Proof of purchase, such as an order confirmation or receipt, is required.

How to Initiate a Return
We’re committed to making your return process as easy as possible. To initiate a return:
Contact our Customer Service team at sales@selfadheringtarps.com with your order number and details of the defect.
Our team will provide you with a form to fill out, which will detail the order, issues encountered, and possible action steps.
Once the form is completed, our team will review the request and provide instructions on the next steps.

Refund Process
If the returned item is found to have a manufacturing defect, we will process your refund. The refund will be issued to your original payment method within 7-10 business days after the return is approved and processed.

Exchanges
We do not offer exchanges at this time. If you receive a defective product, please follow the return process outlined above.

Contact Us
For any questions regarding our refund policy or to report a defect, please contact our Customer Service team at sales@selfadheringtarps.com. We are here to help and ensure your satisfaction with Smart Tarp products.

Smart-Tarp is available in a standard 10’x10′ size, designed to adjoin or overlap, providing ampleĀ roofĀ coverage

Unfortunately, we currently offer only our standard 10×10 foot tarp size. However, for larger coverage needs, we have our Self-Adhering Roof Tarp 3-Pack available for ordering.

Yes. Smart-Tarp is designed to be fully waterproof, providing excellent damaged roof temporary solution against rain, snow, and other harsh elements.

The SMART-TARPĀ® Self-Adhering Roof-Tarp is made of 7 ML virgin resin polyethylene with flame-retardant and UV protection, adhesive strip around the perimeter, and is designed to withstand UV degradation for at least one year with a three-year storage shelf life.

Yes, we offer branded tarps that can feature your business logo or other custom designs. This is an excellent way to create brand impressions and loyalty. Please see the Add Your Logo section for more details.

Store unused tarps in a cool, dry location. The tarps offer a 3-year shelf life when stored correctly.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via Direct Bank, or ACH.

Yes, payment information is triple-encrypted and processed using SSL protocols.

Absolutely! Please contact our sales team for more details and a custom quote to become our new partner/vendor discount.

Yes, we specialize in bulk orders of branded tarps. Contact our customer service team for pricing and customization options.

While we strive to provide competitive pricing on our SMART-TARPĀ® Self-Adhering Tarps, we do not offer a price match guarantee at this time. We focus on delivering high-quality products and exceptional service to ensure you receive the best value possible.
We offer nationwide shipping across the United States. Currently, we are unable to ship to locations outside the U.S.
Shipping costs vary depending on the size, quantity, and weight of your order and your location. Shipping fees will be calculated and displayed at checkout before you complete your purchase.
Standard orders typically ship within 1-2 business days, with delivery times varying based on location and shipping method. Customers can choose a faster shipping service upon checkout to expedite their delivery.
Yes, once your order has shipped, you will receive a tracking number via email, which you can use to track the status of your delivery.
While we strive to ensure timely delivery, delays can sometimes occur due to unforeseen circumstances. If your order is delayed, we will notify you via email and provide updates as available.
Yes, expedited shipping options are available at checkout for an additional fee.
Currently, we don’t offer in-store pickup, but you can conveniently order through our website, and we’ll deliver directly to your door!

Unopened, unused tarps may be returned with a 15% restocking fee. Please contact customer support for an RMA and return instructions. For other types of returns, please check out our Refund Policy for more details.

Please get in touch with customer support for an RMA and return instructions.
No, shipping fees are not refunded in the event of a return.
Yes, SMART-TARPĀ® offers a limited one-year warranty from the date of installation, covering deterioration from UV rays and providing a one-time replacement, but it does not cover damage from improper installation, fire, or misuse.
Yes, please contact our customer support team, and they will be happy to assist you.
Please get in touch with our customer support team, and they will be happy to assist you.

HEADQUARTERS

  • 111 Barbella Circle
    St. Augustine, FL 32095

BUSINESS HOURS

  • Monday Thru Saturday
  • 8:00am - 9:00pm
  • Closed: Sunday
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All Rights Reserved 2024 – SMART-TARPĀ®: Self-Adhering Roof Tarp

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